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Client Experience 101.
Customer centricity, enhancing the client's journey and adding value through proven frameworks.
What this workshop covers
Client Experience 101 centres on customer centricity, working through the client’s journey end to end and applying proven frameworks to add value at every touch point.
How the session runs
- The client journey mapped from first contact to close
- Proven frameworks applied to find where value is added or lost
- Practical changes identified for immediate application
What your team leaves with
- A mapped view of the client journey, end to end
- Frameworks to keep adding value at every stage
- Practical changes ready to put into practice
This session includes:
- A downloadable resource to apply the learning
- Catering provided
- The signature Maximiser Quiz
- A prize for the quiz winner
Fold this session into a Workshop Plan and the sessions compound month after month. Build a plan in the library.
Book this session in
Tell us who it is for and where. We come back within one business day to confirm dates, numbers and the final program.
Client Experience 101 also runs inside a Workshop Plan, where the same sessions compound month after month at a committed rhythm, and every team member gains Efficiency HQ access.
